The New York State Department of Labor has announced the launch of its upgraded unemployment insurance system. According to labor officials, the rollout began with a soft launch on Thursday, during which thousands of New Yorkers successfully certified for benefits. That soft launch continued Friday, as NYSDOL sent text and e-mail notifications letting claimants know that they could access the new system, with over 50,000 claimants having already certified benefits. NYSDOL says the upgraded system, called Unemployment Services, features a mobile-friendly design, reduces processing delays, features real-time access, and enhances accessibility. Customers can now file new claims, certify for weekly benefits -- including those missed during the upgrade period -- and update account information.
