An audit recently conducted by New York State Comptroller Thomas DiNapoli found "significant issues" that have limited the effectiveness of the state's domestic violence hotline. The audit found that calls and texts to that hotline were often not connected to a person who could help. It also determined that there were problems with the translations of calls from non-English speakers seeking services from the Office for the Prevention of Domestic Violence (OPDV). DiNapoli says auditors made 25 test calls and sent 20 text and 20 web-based messages between December 2024 and June 2025. Of those, 20% of the calls were never connected to a representative. Of the text messages, 15% went unanswered and 30% took longer than 30 seconds to respond as required by the contract between OPDV and the service provider. A review of 60 days of call logs showed that of the 2,814 calls made to the hotline, 170 (6%) were not connected.
